The Providence Emergency Department now offers technology called “FastTrackCare,” which allows patients to reserve an appointment, via the Providence website, to be seen in the ER. Patients fill out a brief, secure form, and no username or password is required. The tool can notify the patient if there is a change that may extend the patient’s wait, and a notification will be sent if patient can arrive to the ER sooner.

The hospital has launched a new digital advertising campaign to inform patients about this technology.
The easy-to-use tool provides added convenience for those with non-life-threatening emergent needs. Priority is given to patients who reserve an appointment through FastTrackCare over “walk-in” patients with similar symptoms.

“Our priority is to provide patients an exceptional experience, and that includes the ability for patients to schedule an appointment on-line and wait safely at home,” said Julianna Rieschick, RN, MSN, NEA-BC, Chief Nursing Officer.“We know life is busy, and our team of caregivers in the emergency room is honored to ease the stress involved in these situations. We always strive to deliver the very best care.”

Importantly, FastTrackCare is only for non-life or limb-threatening emergencies. Individuals experiencing chest pain, trouble breathing or symptoms of a stroke, should call 911 immediately.