The popular feature was formerly known as GetCareNow

Kansas City, KS, August 15, 2025 – Providence Medical Center, a member of Prime Healthcare , announced today that its valued patients can again conveniently select an approximate arrival time for non-life-threatening emergency-room visits at Providence Medical Center. The tool, now offered under the name FastTrackCare and formerly known as GetCareNow, offers enhanced emergency room experience, furthering the hospital’s mission to provide high-quality, compassionate care to patients where and when they need it.

The technology allows patients to select an approximate time via the hospital’s main webpage to be seen in the ER. Patients fill out a brief, secure form, and no username or password is required. The tool can notify the patient if there is a change that may extend the wait time, and a notification can even be sent if there has been a reduction in surge to encourage an earlier arrival time.
Importantly, FastTrackCare is intended only for non-life or limb-threatening emergencies. In a life-threatening emergency, call 911 immediately.

“This online scheduling tool remains an important part of our mission to improve care access and enhance the patient experience,” said Karen Orr, Chief Executive Officer of Providence Medical Center. “Our hospital is deeply committed to the Kansas City community we are honored to serve, continually working to expand access and bring the most innovative and needed medical services closer to home.”

The easy-to-use tool provides added convenience for those with non-life-threatening medical needs. While appointments cannot be explicitly guaranteed due to the variable nature of an emergency department, the tool still allows patients insight into current wait times and increases communication through the notification features.

For critical symptoms, such as severe injury, chest pain, shortness of breath, or signs of stroke or heart attack, community members are encouraged, as always, to call 911.

How FastTrackCare Works:

• Patients complete a brief, secure form in English or Spanish; no username or password is required.
• The system assigns the next available time slot and reserves the patient’s place in line.
• A confirmation with details and directions is sent immediately.
• Real-time notifications alert patients if changing conditions affect the expected arrival time.

For more information—or to reserve an ER arrival time—visit: ProvidenceKC.com

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About Providence Medical Center:
Providence is a community hospital affiliated with Prime Healthcare . Providence is also affiliated with Saint John Hospital in Leavenworth, Kan. More than 1,100 skilled and qualified individuals provide nursing, medical, and support services. Staff and about 200 devoted volunteers help us serve the health needs of Wyandotte, Leavenworth, and northern Johnson counties and surrounding areas.