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Billing & Insurance Information

To ease any concerns about the financial part of your healthcare, we hope the following billing information will help you better understand the charges you will incur as a patient.

Health Insurance

As a courtesy to you, when complete insurance billing information is provided at the time of services, we will submit a claim to your health insurance. If you have health insurance, we ask that you sign a form assigning benefits to the hospital. This process authorizes your insurance company to send payments to Providence. If you didn’t have the necessary insurance information when you registered, please contact Patient Accounting at 816-943-4539 with this information as soon as possible. We expect to receive insurance payment within 45 days of the claim being submitted. Since your insurance policy is a contract between you and your insurance company, it is your responsibility to ensure that your insurance company pays your claim in a timely manner.


Many health insurance companies now require pre-admission certification, pre-authorization, or a second medical opinion before they will cover your inpatient admission and/or outpatient treatment at a hospital. It is your responsibility to see that these requirements are met prior to your treatment.

Providence Cashier

The Providence Cashier is conveniently located on the second floor of Providence around the corner from the Chapel and Main Lobby. Hours are Monday-Friday, 7:30 a.m. to 11:30 a.m.

Collection Policy

Payment in full is due upon receipt of the statement indicating that the balance is your responsibility. If the balance cannot be paid in full, it can be paid by three equal payments if you contact us at 816-943-4539

The hospital has partnered with The Midland Group to provide affordable payment options for you. This program offers reasonable monthly payments, no approval process, no penalty for pre-payment, and no effect on your credit report.

The hospital has a financial assistance policy for which you may qualify. The income guidelines are based on Federal Poverty Limits. If your income is less than the limit for your family size, you may qualify for partial to full forgiveness of your hospital bill.

Most people have some form of hospital insurance. Providence will accept your insurance only if we can verify that your policy is in force and that the benefits are assigned to the hospital. When your insurance has been verified you will be expected to pay any deductible and/or co-insurance. We urge you to pay any deductible due within 30 days of service on inpatient accounts and at the time of service on outpatient accounts. We accept most major credit cards as well as cash or check.

Collection of accounts guidelines allow for delinquent accounts to be placed for recovery with a professional collection agency or attorney.

Your hospital bill does not include charges from physicians. You will receive separate bills from those providers. Please call them if you have questions about their bills. Often requested are:

United Imaging Consultants (Radiology) 913-362-5434 or 913-362-2153.

Physicians Reference Lab (Pathologist) 913-338-4070

Providence Medical Group (PMG Employed Physicians) 816-943-5761


Outpatient deductibles and co-payments are to be paid at the time of service by cash, check or credit card. The hospital will bill your third-party carrier (insurance company) and any remaining balance will be due as soon as the third party carrier pays their portion.

Emergency Room Patients

Medicare, Medicaid, Workmen’s Compensation and verified insurance claims will be filed by the hospital for patients accessing emergency services. All balances will be due, in full, after insurance pays, or at the end of 90 days, whichever occurs first.

Patients with Insurance

Patients with insurance coverage need to provide the following:

All pertinent information regarding insurance should be given at the time that the service is scheduled or at the time of admission.

An assignment of hospitalization benefits is required unless the bill is paid in full at the time of service.

Coverage will be verified by the hospital upon admission and all deductibles, co-insurance and non-covered items will be due prior to discharge.

Patients without Insurance

Patients responsible for full payment of their account should make a deposit toward their bill at the time of admission. The balance may be paid weekly while in the hospital, with the full balance due at dismissal. We accept most major credit cards as well as cash or check. If you need to make payment arrangements please contact us at 816-943-4539.

Financial assistance programs (federal, state and local) may be available for patients who need help paying their hospital charges.

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